FAQ

How do I know if an item is in stock?

Each product page displays real-time inventory status. If an item is available, you'll see the size options and can add them to your cart. Items marked "Out of Stock" can be added to your wishlist, and we'll notify you when they're back.

What payment methods do you accept?

We accept:

- VISA

- MasterCard

- Discover

- American Express

- Google Pay

- Apple Pay 

- Paypal

How do I use a promo code?

Enter your promo code in the designated box during checkout, before selecting your payment method. The discount will be automatically applied to eligible items. Only one promo code can be used per order.

Can I modify my order after placing it?

Orders can be modified within 24 hours of placement. After that, the order enters our fulfillment process and cannot be changed. If you need to make changes after this window, please return the item and place a new order.

Shipping & Delivery

What are your shipping costs?

- We offer free shipping on all orders.

How can I track my order?

- Using our order lookup tool with your order number and email

What if my package is lost or damaged?

Contact our customer service team immediately if your package is lost or arrives damaged. We'll investigate with our shipping partner and either resend your items or provide a refund.

Returns & Exchanges

What is your return policy?

- You can find our return policy here

Size & Fit

How do I find my perfect size?

We provide detailed size guides for all items, including:

- Size charts with measurements in inches and centimeters

Security

Is my payment information secure?

Yes. We use industry-standard SSL encryption and never store complete credit card numbers. All payments are processed through secure, PCI-compliant payment providers.

Contact & Support

How can I reach customer service?

- Email: support@jackson-newyork.com

- Or go to our contact page here